Self-Service Console - Home

Helpful Hints:

To login to the Self-Service Console, please use your associated NYS email address and Password.

If you forgot your token pin, please login to, select Troubleshoot, and then select “Forgot Pin” to reset your pin.

For instructions on how to request a token, visit

Additional information on working remotely is available at:

ITS recommends the use of Software Tokens vs. Hardware Tokens

Advantages to RSA software tokens:

    • Quick, electronic delivery.
      • Software tokens are rountinely approved and ready to be used within 24 hours from submission of the request.
    • Requesters can monitor the status of their token approval.
    • Requesters can activate their token by logging into

As Per ITS Policy, only one token permitted per user account.

Having Issues with your RSA Token? - Please contact the NYS Helpdesk at

Or email

Log On

Log on with your corporate credentials to request new tokens and manage existing tokens.


User ID   



Forgot your user ID? Contact your administrator.




Do you need to enable a new token?